Why Work at Friendly Dental?
We believe happy, supported employees deliver their best work—and we back that belief with benefits designed to support both your career and your well-being.
DENTAL OFFICE MANAGER
Full Time • Charlotte, NC
Benefits:
- 401(k)
- Competitive salary
- Dental insurance
- Employee discounts
- Flexible schedule
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
- Vision insurance
Dental Office Manager – Charlotte, NC
We are an established and growing dental practice seeking an experienced Office Manager to oversee front-office operations and support a busy clinical team. This role is essential to maintaining efficient daily workflows, accurate billing and insurance processes, and a positive patient experience.
The ideal candidate is organized, detail-oriented, and confident managing dental office operations in a fast-paced environment.
Essential Duties & Responsibilities
- Manage daily front-office operations, including patient check-in, check-out, and appointment scheduling
- Handle incoming calls, patient inquiries, and office communications
- Verify insurance benefits prior to patient appointments and maintain accurate records
- Review treatment plans and financial estimates with patients; explain insurance coverage and anticipated out-of-pocket costs
- Submit pre-authorizations as required prior to treatment
- Prepare, review, and submit dental insurance claims accurately and in a timely manner
- Reconcile EOBs and insurance payments; post payments and write-offs correctly
- Follow up on unpaid claims, insurance denials, and outstanding patient balances
- Review daily charges to ensure accuracy between treatment plans, clinical notes, and services rendered
- Coordinate closely with clinical staff to support efficient patient flow and scheduling
Qualifications
- Minimum 2 years of experience in a general dentistry office
- Strong working knowledge of dental insurance, billing, and claims processing
- Experience using Dentrix or other comparable dental practice management software
- Strong communication, customer service, and interpersonal skills
- Excellent organizational skills with the ability to multitask and prioritize
- Bilingual (English/Spanish) preferred but not required
What We Offer
- Pay: $24–$28 per hour, based on experience
- Benefits: Medical, dental, vision, life insurance, 401(k), and paid time off (PTO)
- Flexible scheduling across multiple locations
Schedule
- Monday through Friday
- Daytime hours
- 8-hour shifts
Compensation: $20.00 - $25.00 per hour
Careers at Friendly Dental Group
Friendly Dental Group is a dentist-owned dental practice group serving the Greater Charlotte area withover 30 office locations. For nearly two decades, we’ve built our reputation on providing consistent, high-quality dental care while creating stable, professional careers for the teams who support our practices every day.
We believe in doing things the right way—clear expectations, strong leadership, and respect for our people and our patients.
Why Work at Friendly Dental Group
We offer long-term career opportunities in a growing organization that values structure, accountability, and teamwork.
Team members can expect:
- A stable, established dental practice group with local leadership
- Multiple locations across the Greater Charlotte area, offering flexibility and growth opportunities
- Clear job responsibilities and performance expectations
- Competitive compensation based on role and experience
- Supportive management and well-defined operational processes
Many of our employees grow within the organization by taking on expanded responsibilities or moving into leadership roles as new offices open and teams grow.
Our Work Environment
Friendly Dental Group practices operate in a professional, patient-focused clinical environment. We emphasize:
- Team collaboration and communication
- Operational consistency across all locations
- Compliance with dental, healthcare, and workplace regulations
- Respect for patients, coworkers, and clinical standards
We’re looking for individuals who value reliability, professionalism, and contributing to a well-run practice.
Career Opportunities
We regularly hire for positions across our offices, including:
- General Dentists and Specialty Providers
- Dental Hygienists
- Dental Assistants (DA I, DA II)
- Front Office and Patient Care Coordinators
- Office Managers and Regional Leadership
- Corporate and Administrative Support Roles
Each position includes a detailed job description outlining responsibilities, qualifications, and expectations.
What We Look For
Successful candidates at Friendly Dental Group typically demonstrate:
- Relevant education, licensure, or experience for the role
- Strong communication and interpersonal skills
- Dependability and attention to detail
- Ability to work effectively in a team-based clinical environment
- Willingness to follow established policies, procedures, and compliance standards
We value experience—but we place equal importance on attitude, work ethic, and professionalism.
Equal Opportunity Employer
Friendly Dental Group is an Equal Opportunity Employer. We are committed to maintaining a workplace free from discrimination and harassment. Employment decisions are made without regard to race, color, religion, sex, national origin, age, disability, genetic information, veteran status, or any other protected status under applicable law.
Join the Friendly Dental Group Team
If you’re looking for a professional dental organization with multiple locations, established systems, and opportunities for long-term growth, Friendly Dental Group offers a place to build a career—not just find a job.
(if you already have a resume on Indeed)
Or apply here.
Health, dental, and vision benefits
Short- and long-term disability insurance
Supplemental critical illness, accident and hospitalization insurance
Weekly pay
Paid time off (PTO)
Six company-paid holidays
Employee services website with discounts on travel, cell phone plans, entertainment, and more
Competitive salary with bonus opportunities
Continuing education provided (OSHA, HIPAA, dental emergencies)
CPR (BLS) training provided through the American Heart Association
Access to modern dental technology (digital radiographs, intraoral cameras, paperless charts)